Description:Need to adjust your Sellify AI conversation flows after going live? Learn how to edit flows safely and improve your customer interactions.
When Should You Update a Conversation Flow?
- After customer feedback reveals confusion or drop-offs.
- To add new offers, services, or promotions.
- To improve message clarity or conversion rates.
How to Edit a Conversation Flow
- Access the Campaign Lists Log into your Sellify AI account, and go to Campaign Lists > Click on active campaign.
- Edit the Existing Campaign (Actions>Edit, Right Corner)Edit the existing campaign and change relevant information. This allows safe revisions without affecting current conversations.
- Save changesNew conversations will now have updated information and current conversations that have not yet revealed this information will be updated in real time as well.
Best Practices
- Keep conversation steps simple and action-driven.
- Include clear next steps or calls to action at every branch.
- Regularly review performance to optimize flows over time.